Attendee Privacy Statement

If you are a person who purchased tickets from an event organiser who has used the Line-Up service, the following applies to Line-Up’s use of your personal data.

Line-Up has no direct relationship with any individual event attendees (or those who buy tickets for others to attend) whose personal data it processes for its event organiser customer. If you are an event attendee, or ticket purchaser, of any event organiser customer of the Line-Up service, and would like to make any requests or queries regarding your personal data - please contact that event organiser directly. For example, if you wish to access, correct, amend, or delete inaccurate information processed by Line-Up on behalf of our event organiser customers.

In the language of data protection laws, Line-Up is a ‘data processor’, which processes personal data on behalf of its event organiser customers, who are the ‘data controllers’ who decide generally how and why the data is processed. Unless otherwise instructed by the data controller event organiser, we will retain the personal data of those who purchase tickets from them using Line-Up, for tax and accounting purposes and to assist in circumstances where a question or dispute arises over a ticket.

We take great care to ensure that our processing of personal data is secure and work hard to try to keep unauthorised access to an absolute minimum. But it’s a fact of online life that, regardless of the measures and efforts taken by us, we cannot and do not guarantee the absolute protection and security of your any personal data.

The Line-Up widget inserted on websites of our event organiser partners uses cookies. This helps us to provide you with a good user experience when you interact with the widget.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your device, as long as you agree to it. Cookies contain information that is transferred to your device. They do not provide us with any personally identifiable information except for the purposes of our provision of services to our event organiser customers.

Our widget uses the following cookies:

  • Google Analytics: This provides us with information about the behaviour of users of the widget (eg how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had. The information doesn’t identify users personally. You can turn off Google Analytics tracking by visiting and following the instructions here.
  • Stripe: the widget contains a cookie from Stripe for the purposes of payment processing. For more information on the cookies Stripe uses visit Stripe's website.
  • Sentry: the widget uses Sentry to assist us in error reporting. For more information on the cookies Sentry uses visit Sentry's Website.
  • Line-up Cookies: These cookies help returning users stay logged into the widget on the event organiser’s site.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you will not be able to buy tickets from the event organiser by means of the widget.

If you have any questions regarding the security of our services, please get in touch with us at